Please note that we do not accept returns for change of mind or if you simply no longer want the item.

To initiate a return, please contact our customer service team for further instructions. Returned items must be in their original packaging and condition.

If you have any questions about our refund and return policy, please don't hesitate to contact us.

By using our website and purchasing our products, you agree to abide by these terms and conditions as well as our refund and return policy. Thank you for shopping at SmartTek Store!

We accept returns for items that are damaged or defective upon arrival. If you receive a damaged or defective item, we may request video verification to assist us in processing your return efficiently. This helps us ensure the quality of our products and improve our services. Please contact our customer service team within 7 days of receiving your order to arrange for a return or exchange.

Video Verification Process:

  1. Upon contacting our customer service team, you may be asked to provide a brief video showing the damage or defect of the item received.
  2. Please ensure that the video clearly captures the issue with the product, including any visible damage or malfunction.
  3. Once the video verification is received and reviewed by our team, we will assist you in processing your return or exchange promptly.

Important Notes:

  • We understand the importance of providing our customers with new and high-quality products. Video verification helps us maintain our commitment to quality assurance.
  • Returned items must be in their original packaging and condition.
  • We reserve the right to deny returns or exchanges if the video verification process is not completed or if the item does not meet our return criteria.
  • We do not accept returns for change of mind or if you simply no longer want the item.

If you have any questions or concerns about the video verification process or our return policy, please don't hesitate to contact us. Thank you for your cooperation in ensuring the quality of our products and services.