Refund Policy:

At Smarttek, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to make the return process as simple as possible.

1. Returns:
– You may return items within 7 days of the purchase date for a full refund.
– Items must be unused, in their original condition, and in the original packaging.
– To initiate a return, please contact our customer service team to obtain a return authorization number (RA#).
– Once we receive your returned item, we will inspect it and process your refund within 10 business days.

2. Refunds:
– Refunds will be issued to the original payment method used for the purchase within 7-10 working days.
– Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchanges:
– We do not offer exchanges at this time. If you require a different item, please initiate a return for a refund and place a new order.

Shipping Policy:

1. Shipping Methods:
– We offer various shipping options to accommodate your needs, including standard and expedited shipping.
– Shipping costs and delivery times may vary depending on your location and selected shipping method.

2. Order Processing Time:
– Orders are typically processed and shipped within 1-2 business days after payment confirmation.
– Custom-built PCs and certain items may require additional processing time.

3. Shipping Confirmation:
– Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package’s delivery status.

4. International Shipping:
– We currently ship within the United States. For international orders, please contact us for further assistance.

5. Shipping Delays:
– While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your understanding in such situations.

If you have any questions or concerns regarding our refund or shipping policies, please don’t hesitate to contact our customer service team for assistance.